Make a Wreath Terms & Conditions

Full payment is required at the time of booking to secure your place.

Please check your selected date, time and number of guests carefully before completing your booking. Once a booking has been made, the selected date and time are fixed and cannot normally be transferred or changed.

Tickets are non-refundable if you are no longer able to attend. However, where possible, we will try to resell cancelled places. If we successfully resell your ticket, we will issue a refund less any applicable booking or administration fees. We cannot guarantee that cancelled tickets will be resold.

No-shows and cancellations made on the day of the event are non-refundable.

In the unlikely event that Rowena Garden Centre needs to cancel an event, you will be offered either an alternative date or a full refund. If we need to make a significant change to your booked event, we will contact you as soon as reasonably possible.

Please arrive at the time stated on your booking confirmation. Our events operate to a schedule and late arrival may mean that you miss part of the experience. Unfortunately, we cannot guarantee that missed elements of the event can be repeated or rearranged.

We reserve the right to make reasonable changes to the running order, entertainment, menu or format of the event where necessary, provided these changes do not materially alter the overall experience.

We will do our best to accommodate accessibility requirements or special seating requests. These should be made at the time of booking and are subject to availability.

All guests included within the same booking will be seated together. If you would like to sit with another family or party, please make one combined booking for the full group.

The maximum table size is 8 people. We cannot guarantee that separate bookings will be seated together or at adjacent tables.

Please contact us before booking if you have any specific accessibility or seating requirements that you would like to discuss.

We want everyone attending our events to have an enjoyable experience. We therefore reserve the right to refuse admission or ask a guest to leave if their behaviour is abusive, unsafe, disruptive or significantly affects the enjoyment or safety of other guests or our team. In these circumstances, a refund will not normally be provided.

Occasionally, circumstances outside our reasonable control may affect an event. Where this happens, we will do everything reasonably possible to minimise disruption and will contact affected customers where necessary.